Unlocking The Power of Process Conversations

Process Conversations focus on alignment around HOW work gets accomplished. This is different from the typical conversations at work about WHAT needs doing. Often, HOW work will get done is rarely discussed. And if it is considered with any kind of intention, it’s usually considered by a leader in isolation, who believes that how the work is done should be a decision they make unilaterally.

Process Conversations are great opportunities for leaders to inspire others, generate buy-in, and drive engagement. AND they’re an access point through which to engage and inspire UP the chain of command as well.

ArticleStephanie JuddNovember 13, 2023meetings, leadership, alignment, engagementComment

4 Things that Go Wrong with One-on-One Check-ins (and How to Avoid Them)

Manager check-ins, one-on-ones, touchpoints… Whatever you may call them, they are the foundation of a strong manager-employee relationship and the lynchpin for supporting your employees in many ways. This 30-minute-or-so recurring meeting between manager and employee seems so simple that it’s often taken for granted and therefore underutilized. They are used as opportunities to get project updates or chat about anything, when they could be so much more supportive of the employee’s professional growth and development. More often than not, we hear about employees or managers who simply put them off, postpone them indefinitely, or end up using the time as status report opportunities rather than truly leveraging their power.

It’s time to go back to the basics. Here are 4 things that go wrong with your manager check-ins and how to avoid them.

ArticleStephanie JuddOctober 16, 2023meetings, leadership, alignment, engagementComment

Make People Feel Seen, Heard and Understood - Part 1: Common Mistakes

Making people feel seen, heard, and understood is one of the most fundamental and important skills of a coach. In our work over the past decade, we’ve come to believe that it’s also one of the most important, yet underdeveloped, skills of a leader.

ArticleKara DavidsonFebruary 27, 2023coaching, leadership, manager, engagement, influenceComment

Three Common Mistakes when Designing for Engagement

“Employee engagement” has been a hot-button issue for more than a decade, and remains central to organizational strategy. But engagement is even more important now as companies experiment with hybrid work, or a permanent virtual workforce, and the Great Resignation exists as an ever-present backdrop. And yet, “engagement” remains a big-picture, intangible, and somewhat esoteric idea that has lots of impact on the people within an organization without anyone really understanding what to do about it.

The truth of the matter is that truly engaging your team happens long before the actual moment of reckoning. It’s thinking through details, and finding ways to activate interest and ownership with your employees in every interaction. Here are three common myths about employee engagement and what you can do instead.

ArticleStephanie JuddJune 13, 2022leadership, Meetings, facilitation, engagementComment